Privacy Policy

1. Introduction

Changsha Lingjie Auto Sales Co., Ltd. ("we," "our," or "the Company") is committed to protecting the privacy and security of personal and business information provided by our clients, partners, and website visitors. This Privacy Policy describes how we collect, use, store, share, and protect your information in connection with our used car export services.

By using our website (milautoexport.com), contacting us via email, WhatsApp, WeChat, or engaging in business transactions with us, you acknowledge and agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect information necessary to provide professional B2B used car export services to our international clients. The types of information we collect include:

2.1 Business Contact Information

• Company name, business registration details, and tax identification numbers
• Contact person name, job title, and department
• Email address, phone number, WhatsApp, and WeChat ID
• Business address and shipping address

2.2 Transaction and Business Information

• Vehicle purchase inquiries and specifications requirements
• Order details, payment information, and transaction records
• Import license, customs clearance documents, and shipping instructions
• Communication records related to business negotiations and service delivery

2.3 Technical and Usage Information

• IP address, browser type, device information, and operating system
• Pages visited, time spent on pages, and referral sources
• Cookies and similar tracking technologies (see Section 8)

2.4 Information from Third Parties

• Business verification data from trade platforms and credit agencies
• Shipping and logistics information from freight forwarders
• Payment confirmation from banks and payment processors

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Service Delivery: Processing inquiries, sourcing vehicles, preparing export documentation, coordinating shipment, and fulfilling orders
• Customer Support: Responding to questions, resolving issues, and providing after-sales assistance
• Business Communication: Sending quotations, shipping updates, market information, and service-related notifications
• Payment Processing: Processing transactions, issuing invoices, and maintaining financial records
• Compliance: Meeting legal, regulatory, customs, and export control requirements
• Business Development: Analyzing market trends, improving services, and maintaining long-term client relationships
• Security and Fraud Prevention: Protecting against unauthorized access, fraud, and security threats
• Marketing: Sending relevant industry updates, new vehicle listings, and promotional information (with consent where required)

4. Legal Basis for Processing (GDPR Compliance)

For clients in the European Union or other jurisdictions with data protection laws, we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you for vehicle export services
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as customer support, fraud prevention, and business development
• Legal Obligation: Processing is required to comply with Chinese export regulations, customs laws, and international trade requirements
• Consent: Where required, we obtain your explicit consent for specific processing activities, such as marketing communications

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with trusted third parties in the following circumstances:

5.1 Service Providers

• Logistics and freight forwarders for shipping coordination
• Customs brokers and documentation agents for export clearance
• Payment processors and banks for financial transactions
• IT service providers for hosting, email, and communication platforms
• Vehicle inspection agencies for condition verification

5.2 Legal and Regulatory Authorities

We may disclose information to government agencies, customs authorities, law enforcement, or regulators when required by law or to protect our legal rights.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5.4 With Your Consent

We may share information with other parties when you provide explicit consent or direction to do so.

6. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encrypted data transmission (SSL/TLS) for website communications
• Secure storage systems with access controls and authentication
• Regular security assessments and vulnerability monitoring
• Employee training on data protection and confidentiality
• Restricted access to personal information on a need-to-know basis

While we take data security seriously, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify affected parties in the event of a data breach as required by applicable law.

7. International Data Transfers

As a China-based company serving international clients, your information may be transferred to, stored, and processed in China and other countries where our service providers operate. These countries may have different data protection laws than your home jurisdiction.

We take steps to ensure that your information receives adequate protection regardless of location, including through contractual commitments with service providers and compliance with applicable cross-border data transfer regulations.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyze site traffic, and deliver relevant content. Types of cookies we use include:

• Essential Cookies: Necessary for website functionality and security
• Analytics Cookies: Help us understand how visitors interact with our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

9. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods depend on the nature of the information and the purpose for which it was collected:

• Active Client Data: Retained during the business relationship and for a reasonable period thereafter to support ongoing service
• Transaction Records: Retained for at least 5 years to comply with Chinese tax, customs, and export regulations
• Marketing Data: Retained until you withdraw consent or request deletion
• Website Usage Data: Typically retained for 12-24 months for analytics purposes

10. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information, subject to legal and contractual obligations
• Restriction: Request that we limit the processing of your information in certain circumstances
• Portability: Request transfer of your information to another service provider (where technically feasible)
• Objection: Object to processing based on legitimate interests or for direct marketing purposes
• Withdrawal of Consent: Withdraw consent for processing activities that require consent

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days or as required by applicable law.

11. Marketing Communications

We may send you marketing communications about new vehicle listings, industry updates, and promotional offers if you have provided consent or where permitted by law. You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly at [email protected]
• Replying "STOP" to marketing messages via WhatsApp or WeChat

Note that opting out of marketing communications does not affect transactional or service-related messages necessary for business operations.

12. Third-Party Links

Our website may contain links to third-party websites, including vehicle listing platforms, logistics providers, or industry resources. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

13. Children's Privacy

Our services are intended for business clients and professionals. We do not knowingly collect information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will post the updated policy on our website with a revised "Last Updated" date. For material changes, we will provide notice via email or prominent website notification. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

16. Governing Law and Dispute Resolution

This Privacy Policy is governed by the laws of the People's Republic of China. Any disputes arising from this policy or our data practices will be resolved through good-faith negotiation or, if necessary, through the competent courts in Changsha, Hunan Province, China, unless otherwise required by applicable consumer protection or data protection laws in your jurisdiction.